COVID-19 Response

UPDATE November 11, 2020
We will be back in the shop with a limited crew starting 11/12. The storefront will remain closed to the public for the time being. 

IMPORTANT UPDATE November 10, 2020
Hello Everyone,
 
We are reaching out today to report that we have had a positive COVID test with one of our employees. Effective immediately, the shop will be closed until further notice, and a cleaning service will be sanitizing the entire shop, and all employees will be tested.
 
This means there will be a halt in fabrication, no one will be here to answer phone calls, although email support will be limited should you need to reach us.
 
We are very sorry for the inconvenience, and will reach out to you all once we are able to safely return to normal production.
 
We appreciate your understanding with this matter.



UPDATE July 8th, 2020

Good news, everyone!

As of Monday, July 13th, the storefront will be open to customers, however, there are some restrictions we need to share with you. Below is a list of things you should know before shopping, as well as an overview of the precautions we are taking.

  • Ø Face coverings are required for all customers and staff
  • Ø Social distancing is enforced and appreciated
  • Ø Between the hours of 8am and 10am is BY APPOINTMENT ONLY – please call to book your appointment
  • Ø The store will be open to Massachusetts & Rhode Island residents
  • Ø In store capacity is 3 individual shoppers, or one group of shoppers of up to 5 people – once we have reached capacity, the door will be locked and no other customers will be allowed inside until someone exits the building
  • Ø OUT OF STATE RESTRICTIONS - If you are an out of state customer, we ask that you have self-quarantined for 14 days after travel before you plan to enter the store
  • Ø We strongly encourage curbside pick-up – no self-quarantine restrictions on out of state visitors!
  • Ø Shipping of all orders is available
  • Ø Plexiglass has been installed out front at the counter area
  • Ø Hand sanitizer is available at the front counter
  • Ø Contactless payments are strongly encouraged
  • Ø NO public restrooms at this time
  • Ø NO reusable bags

If you would like more information on the guidelines the state of Massachusetts has set, please click here.

We appreciate your understanding with the precautions and restrictions we have set for reopening the store to customers. Please remember these protocols are set in motion for your safety, as well as the safety of our employees.

If you have any questions or concerns, please feel free to reach out to us.

Happy Weaving!


UPDATE June 8th, 2020

Hello Everyone,
We're so glad to be back and up and running!
While we are open for production and order processing, we are still not allowing any customers inside the shop at this time, HOWEVER, we are now accepting curbside pick up for orders! If you would like to come pick up your order, please give us a call to arrange pick up. We will certainly call you once your order is ready for pickup, but of course, feel free to reach out to us to check on your orders if needed.
Please be reminded that curbside pick up is only available during business hours, we are here 8amto 4pm, Monday through Friday. 
Same goes for drop offs – if you’ve got something that needs to be dropped off, give us a call and we’ll arrange a safely distant drop off and we can chat over the phone regarding what your needs are. We will be sure to reach out again to everyone once we feel it is safe to allow customers to come in and browse the floor.
We appreciate your understanding during this time.
Happy Weaving!!


UPDATE May 15th, 2020 

Although we are still uncertain regarding our reopening date, as we await word from Governor Baker, we are planning on reopening our doors to employees only on Tuesday, May 26th. At this time, all production will pick back up, with safety protocols set in place. Orders will be fabricated in the sequence they were received. Unfortunately, due to the lack of guidelines at this time, the shop will remain closed to the public until further notice. 

Upon reopening, and awaiting more information from the state of Massachusetts, we will determine a date to commence curbside pick up for our local customers and will keep you all updated with new information as it becomes available.

Our 30% off online sale will be extended, and will end at 11:59pm EST on Friday, May 22nd.

Please bear with us as we adjust to our safety guidelines, these guidelines are implemented for the safety of our employees and for all of our valued customers, like you!

Thank you to everyone for your continued support!

Happy Weaving!
Team D.E.L.S.